Custom & Made To Order Design

Custom Design Service

"As an independent online studio, we do not hold physical retail inventory. All furniture pieces are individually made-to-order upon checkout confirmation. Please factor our 1 to 3 week production timeline into your delivery expectations when ordering from our studio."

At PT Heavenly Home Furniture, we help customers create bespoke furniture and interior pieces tailored to their space, style, and practical needs.

Whether you are furnishing a private home, villa, apartment, hospitality space, or commercial interior, our custom design service allows you to work with us to create furniture that feels personal, functional, and beautifully made.

We specialise in handcrafted furniture, natural materials, artisan production, and carefully considered design. Each custom project is handled with care from initial enquiry through to specification, production, delivery, and aftercare.

Business Information

Business Name:
PT Heavenly Home Furniture

Registered Address:
Jalan Raya Puputan No B10, Renon
Denpasar Selatan, Bali 80225
Indonesia

Business Type:
Online furniture retailer and custom furniture provider

Website:
https://heavenlyhomefurniture.id

Email:
info@heavenlyhomefurniture.id

WhatsApp:
+62 822 7771 1981

PT Heavenly Home Furniture operates as an online business. We do not have a public showroom. Orders, custom designs, delivery, and customer support are handled online by appointment.

All custom design enquiries are handled directly by the Heavenly Home Furniture team.

1. Our Custom Design Service

Our custom design service is created for customers who need furniture or home décor pieces made to suit specific dimensions, materials, finishes, colours, layouts, or design preferences.

Custom projects may include:

- sofas
- dining tables
- coffee tables
- beds
- wardrobes
- cabinets
- shelving
- lighting
- mirrors
- benches
- consoles
- outdoor furniture
- decorative pieces
- home décor
- bespoke interior pieces

We can assist with both individual custom pieces and larger furnishing projects, depending on requirements and production availability.

2. Initial Enquiry

To begin a custom design enquiry, customers can contact us by email, WhatsApp, website form, or through our online channels.

To help us understand your project, please provide as much information as possible, such as:

- product type
- preferred size or dimensions
- room measurements
- preferred materials
- preferred colour or finish
- reference images
- intended use
- delivery location
- access conditions
- budget range where relevant
- preferred timeframe

The more detail we receive at the beginning, the easier it is for us to advise accurately.

3. Consultation and Design Discussion

After receiving your enquiry, we will review the information and discuss the design requirements with you.

This may include:

- size and proportion
- material options
- finish options
- colour direction
- construction style
- comfort requirements
- intended placement
- delivery and access considerations
- production feasibility
- estimated lead time
- estimated pricing

We may ask follow-up questions to make sure the design is practical, safe, suitable, and achievable.

4. Materials and Finishes

Our custom pieces may include natural and artisan materials such as:

- teak wood
- suar wood
- rattan
- bamboo
- stone
- marble
- resin
- glass
- metal
- leather
- fabric
- textiles
- natural fibres

Material availability may vary depending on supplier stock, production schedules, seasonal availability, and project requirements.

Because many of our materials are natural, colour, grain, tone, texture, pattern, and finish may vary from piece to piece.

These natural variations are part of the character of handcrafted furniture and are not considered defects unless the final product materially differs from the agreed specification.

5. Quotation and Specification Approval

Once the design direction is clear, we will provide a quotation or estimated price where possible.

The quotation may include:

- product details
- agreed dimensions
- material and finish details
- production cost
- estimated delivery or logistics cost where available
- estimated production timeframe
- payment requirements
- any special handling or installation notes

Before production begins, the customer must approve the agreed specification.

Customers are responsible for checking that all details are correct before confirming the order, including measurements, materials, finish, colour, delivery address, and any special requirements.

6. Deposit and Payment

Custom orders may require a deposit before production, sourcing, or preparation begins.

The required deposit amount may vary depending on the product type, order value, materials, supplier requirements, and project complexity.

Production, sourcing, or preparation will usually begin only after the required deposit or payment has been received and the specification has been approved.

Final payment may be required before dispatch, delivery, or installation, depending on the order agreement.

7. Production Process

Once the custom order is approved and the required payment has been received, production or sourcing may begin.

Custom furniture production may involve:

- material sourcing
- cutting and shaping
- joinery
- carving
- weaving
- finishing
- upholstery
- quality checks
- packing
- delivery preparation

Because many custom pieces are handmade, production times may vary.

We will provide estimated timeframes in good faith, but these are estimates and may be affected by material availability, artisan schedules, supplier timelines, weather conditions, public holidays, courier availability, or other circumstances outside our control.

8. Cancellations and Changes

Once production, sourcing, preparation, or customisation has started, cancellations may not be possible.

Changes requested after approval may also not be possible, especially if materials have already been sourced, production has started, or the design has already been prepared.

If a change is possible, additional costs and revised timeframes may apply.

Custom-made, made-to-order, personalised, bespoke, or specially sourced items are not eligible for return, exchange, or refund unless they are confirmed to be defective, damaged, or materially different from the agreed order specification.

9. Handmade and Natural Variation

Many custom pieces are handmade or hand-finished using natural materials.

This means each piece may have unique characteristics, including variation in:

- wood grain
- colour tone
- texture
- pattern
- finish
- dimensions
- shape
- surface character
- handmade detailing

Small variations are normal and expected.

Natural material variation, handmade character, and slight differences in colour, grain, texture, finish, or dimensions are not considered defects unless the item materially differs from the approved specification.

10. Digital Images, Renders, and References

Reference images, drawings, mockups, renders, colour examples, material samples, and digital visuals are provided for guidance only.

The final product may vary slightly due to:

- screen colour settings
- lighting
- photography
- natural material variation
- handmade production methods
- finish absorption
- supplier material differences
- artisan interpretation

We aim to follow the agreed specification as closely as reasonably possible.

11. Delivery and Logistics

Delivery for custom, large, fragile, or oversized items may require specialist handling, scheduled delivery, dedicated transport, or additional manpower.

Domestic deliveries may be arranged through trusted courier and logistics partners, including Biteship-supported courier services where available.

Delivery costs may vary depending on:

- product size
- product weight
- delivery location
- courier or logistics provider
- access conditions
- handling requirements
- installation requirements
- number of delivery personnel required

Customers are responsible for ensuring that items can safely access the delivery location, including doorways, lifts, staircases, roads, parking areas, and building access.

If special handling, additional manpower, or alternative delivery arrangements are required, additional charges may apply.

12. Delivery Inspection and Damage Reporting

Customers should inspect custom orders as soon as they arrive.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible with:

- your order number
- clear photos or video of the item
- photos or video of the packaging
- a description of the issue
- delivery date
- any courier or delivery notes where available

Damage or delivery issues should ideally be reported within 24–48 hours of receipt so we can review the matter with the relevant courier, logistics provider, or delivery partner.

Where an issue relates to delivery damage, we may need to review the case with the relevant courier, logistics provider, or Biteship-supported courier service, where applicable.

13. Returns and Refunds for Custom Orders

Custom-made, made-to-order, personalised, bespoke, or specially sourced products are produced specifically for each customer.

For this reason, they are not eligible for return, exchange, or refund unless they are confirmed to be defective, damaged, or materially different from the agreed order specification.

If a confirmed issue occurs, we may offer a suitable resolution depending on the product, issue, and circumstances.

Possible resolutions may include:

- repair guidance
- repair support
- replacement parts
- product repair
- replacement item
- partial refund
- store credit
- full refund where appropriate
- another reasonable solution agreed with the customer

14. Warranty and Aftercare

Custom products may be covered by workmanship or manufacturing support depending on the product type, usage, care, and assessment by our team.

Warranty support does not cover:

- normal wear and tear
- natural material variation
- colour, grain, texture, or finish variation
- minor handmade irregularities
- accidental damage
- misuse or neglect
- improper cleaning or maintenance
- incorrect installation or assembly by the customer or third parties
- modifications made after delivery
- damage caused by customer-arranged transport or relocation
- damage caused by moisture, heat, direct sunlight, humidity, outdoor exposure, pests, mould, or unsuitable environmental conditions

For full details, please refer to our Craftsmanship & Warranty page.

15. Customer Support

For custom design enquiries, product questions, delivery questions, or order support, please contact:

PT Heavenly Home Furniture

Registered Address:
Jalan Raya Puputan No B10, Renon
Denpasar Selatan, Bali 80225
Indonesia

Email:
info@heavenlyhomefurniture.id

WhatsApp:
+62 822 7771 1981

Customer enquiries are typically responded to within 24–48 business hours.

16. Important Customer Acknowledgement

By placing a custom order with PT Heavenly Home Furniture, you acknowledge that:

- Custom products are made specifically for each customer
- Production time may vary
- Natural materials may vary in colour, grain, texture, and finish
- Handmade products may include small variations
- Delivery may require specialist handling
- Cancellations may not be possible once production, sourcing, or preparation has started
- Custom-made and made-to-order items are not eligible for return, exchange, or refund unless confirmed to be defective, damaged, or materially different from the agreed specification.