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Privacy Policy

This Privacy Policy explains how PT Heavenly Home Furniture collects, uses, stores, and shares personal information when you visit our website, browse our products, place an order, contact us, or use our services.

This Privacy Policy applies to heavenlyhomefurniture.id.

Business Information

Business Name:
PT Heavenly Home Furniture

Registered Address:
Jalan Raya Puputan No B10, Renon
Denpasar Selatan, Bali 80225
Indonesia

Business Type:
Online furniture retailer and custom furniture provider

Website:
https://heavenlyhomefurniture.id

Email:
info@heavenlyhomefurniture.id

WhatsApp:
+62 822 7771 1981

PT Heavenly Home Furniture operates as an online business. We do not have a public showroom. Orders, custom designs, delivery, and customer support are handled online by appointment.

1. Personal Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect personal information that helps us operate our business, process orders, arrange delivery, provide customer support, and improve our website.

Personal information may include information that identifies you directly or indirectly.

2. Device and Website Information

When you visit our website, we may collect information about your device and how you interact with our website, including:

- web browser type and version,
- IP address,
- time zone,
- cookie information,
- pages viewed,
- products viewed,
- search terms,
- referring websites,
- website interactions,
- approximate location information,
- device type and operating system.

This information may be collected automatically using cookies, pixels, tags, log files, and similar technologies.

We use this information to:

- operate and improve our website,
- understand customer behaviour,
- improve product pages and user experience,
- detect technical issues,
- support analytics,
- help prevent fraud or misuse.

3. Order Information

When you place an order or attempt to place an order, we may collect information including:

- full name,
- billing address,
- shipping address,
- email address,
- phone number,
- order details,
- payment status,
- delivery instructions,
- customer notes,
- product selections,
- custom order details where applicable.

We use this information to:

- process your order,
- confirm payment,
- arrange shipping or delivery,
- provide order updates,
- issue invoices or receipts,
- communicate with you,
- manage refunds, returns, or exchanges,
- prevent fraud,
- comply with legal and accounting obligations.

Payment details are processed securely by third-party payment providers. PT Heavenly Home Furniture does not directly store full payment card details.

4. Custom Order and Design Information

If you contact us about a custom furniture order, bespoke item, made-to-order product, or design enquiry, we may collect information such as:

- room measurements,
- design preferences,
- product specifications,
- material preferences,
- delivery requirements,
- photos, sketches, or reference images you provide,
- communication history,
- agreed order details.

We use this information to respond to your enquiry, prepare quotations, manage production, arrange delivery, and provide customer support.

5. Customer Support Information

If you contact us by email, WhatsApp, website form, social media, or another communication method, we may collect the information you provide so we can respond to your enquiry and assist you.

This may include:

- name,
- contact details,
- order number,
- message content,
- photos or videos,
- delivery information,
- support history.

6. How We Use Your Personal Information

We may use your personal information to:

- operate our online store,
- process orders and payments,
- arrange delivery and logistics,
- provide customer support,
- respond to enquiries,
- manage custom orders,
- provide order confirmations and updates,
- process returns, refunds, or exchanges,
- detect and prevent fraud,
- improve website performance,
- understand customer preferences,
- send service-related messages,
- send marketing messages where permitted,
- comply with legal, tax, accounting, and regulatory obligations.

7. Sharing Personal Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

- Shopify, which powers our online store,
- payment processors,
- courier and logistics providers,
- Biteship-supported courier services where available,
- delivery partners,
- suppliers or production partners where needed to fulfil an order,
- analytics providers,
- marketing platforms,
- customer support tools,
- accounting, legal, or professional advisers,
- government, tax, regulatory, or law enforcement authorities where required by law.

We only share information where it is reasonably necessary for business operations, order fulfilment, customer support, legal compliance, fraud prevention, or service improvement.

8. Shopify

Our online store is hosted by Shopify.

Shopify provides an e-commerce platform that allows us to sell products and services to customers. Your personal information may be processed by Shopify to operate the website, manage checkout, process orders, and support store functionality.

9. Logistics and Delivery Partners

To deliver customer orders, we may share necessary order and delivery information with courier companies, logistics partners, fulfilment providers, delivery drivers, or Biteship-supported courier services where available.

This information may include:

- customer name,
- delivery address,
- phone number,
- order details,
- item size or handling information,
- delivery notes.

This is necessary so that your order can be delivered safely and efficiently.

10. Marketing Communications

We may use your email address or phone number to send order updates, service messages, product information, promotions, or marketing messages where permitted.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us directly.

You may also contact us if you do not wish to receive marketing communications by WhatsApp, email, or other channels.

We will still send necessary service-related messages, such as order confirmations, delivery updates, or customer support replies.

11. Behavioural Advertising and Analytics

We may use analytics and advertising tools to understand how customers use our website and to show relevant marketing content.

These tools may include services such as Google Analytics, Google Ads, Meta/Facebook tools, Shopify analytics, and similar platforms.

These services may collect information about your browsing activity, device, approximate location, viewed products, and interactions with our website.

You can control cookies through your browser settings and, where available, advertising preference tools provided by the relevant platforms.

12. Cookies

We use cookies and similar technologies to operate our website and improve your shopping experience.

Cookies may help us:

- keep the website functioning properly,
- remember preferences,
- manage cart and checkout functionality,
- understand website traffic,
- analyse performance,
- improve product pages,
- support advertising and analytics.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality, including cart and checkout features.

13. Legal Basis for Processing

Where applicable, we process personal information based on one or more legal grounds, including:

- your consent,
- the need to fulfil a contract with you,
- our legitimate business interests,
- compliance with legal obligations,
- protection against fraud, misuse, or security risks.

14. International Data Transfers

Your information may be stored or processed outside Indonesia, including in countries where Shopify, payment providers, analytics tools, logistics systems, or other service providers operate.

Where this happens, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy requirements.

15. Data Retention

We keep personal information for as long as necessary to:

- provide our services,
- fulfil orders,
- provide customer support,
- manage returns or refunds,
- comply with tax, accounting, legal, and regulatory obligations,
- prevent fraud,
- resolve disputes,
- maintain business records.

If you request deletion of your personal information, we will review the request in accordance with applicable law. Some information may need to be retained for legal, tax, accounting, fraud prevention, or legitimate business purposes.

16. Your Rights

Depending on your location and applicable law, you may have rights to:

- access the personal information we hold about you,
- request correction of inaccurate information,
- request deletion of your personal information,
- object to certain processing,
- withdraw marketing consent,
- Request information about how your data is used.

To exercise your rights, please contact us at:

info@heavenlyhomefurniture.id

17. Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no online transmission, website, payment system, or storage method can be guaranteed to be completely secure.

18. Minors

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.

19. Do Not Track

Some browsers allow users to send “Do Not Track” signals.

Because there is no consistent industry standard for responding to these signals, our website does not currently respond to Do Not Track signals.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, technology, service providers, or operational practices.

Updates will be posted on this page. Your continued use of our website after updates are posted means you accept the updated Privacy Policy.

21. Contact Us

For questions, privacy requests, complaints, or concerns about this Privacy Policy, please contact:

PT Heavenly Home Furniture